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At Compre Group (“Compre”) we are committed to deliver the highest level of service to all our policyholders. We understand however that you might not be fully satisfied with the level of service provided and we value your feedback.
You can submit your complaint in one of the following ways
Write to us
5th Floor, 2 Seething Lane
London EC3N 4AT
In the event of any issues or inconvenience that you may experience in relation to your insurance policy covered by one of our insurance companies, we encourage you in the first instance to contact your point of contact at Compre or its representative (e.g. the claims handler responsible for your case). This person might be best placed to assist you and resolve your problem immediately.
If your concern cannot be resolved with immediate effect by your point of contact, we kindly ask you to put a formal complaint in writing including the following information:
We will investigate your complaint competently, diligently and impartially, obtaining additional information as necessary. All complaints will be acknowledged upon receipt in writing and you will receive a final response by not later than the period indicated by us. In the event that we are not able to conclude the investigation within the indicated period, we will advise you in writing about the causes of the delay and provide you with an indication as to when the investigation is likely to be completed.
Should we provide a final decision that does not fully satisfy your demands, you may refer your concern to the relevant financial ombudsman in line with the principles of the FIN-NET network as follows:
For policies covered by London & Leith Insurance PCC SE please refer your complaint in writing to:
The Office of the Arbiter for Financial Services
St. Calcedonius Square
For policies covered by Bothnia International Insurance Company Limited please refer your complaint in writing to:
The Finnish Financial Ombudsman Bureau|
Insurance Complaints Board
If your complaint is in relation to a policy that was acquired by one of Compre’s risk cariers in the United Kingdom, you may alternatively refer your complaint to:
Financial Ombudsman Service
Exchange Tower, Harbour
London, E14 9SR